
ABSOLUTELY HORRIBLE!! My boyfriend and I recently got a puppy and decided to choose this vet for his second round of shots due to the good reviews. After submitting our new patient form, we received a call from the lady, but she was very disorganized and slow and did not engage in the conversations at all (we had to ask what days were available instead of it being told to us). The day of our appointment, we received a call only 4 hours before the appointment time saying our doctor was out sick and we needed to reschedule days after our original planned day. We asked if there’s anything sooner since the shots were due asap and they were unhelpful and dry and just said no we are booked up. Later that day, our puppy started acting sick and having diarrhea with blood and us being worried we called this vet hospital asking for advice or maybe an emergency visit. The man responded with “no we are fully booked” (not even sorry) and we asked for some advice since we are first time owners and asked is this was an emergency and he responded with “I don’t know, just wait until your appointment on Monday.” He also suggested to feed him chicken broth and rice (not even suitable for a puppy). Using our own judgment and not his advice, we rushed to the vca emergency hospital where they did a quick swab and told us he had parvovirus and now he is in intensive care for the next week. Luckily the vets say we caught it just in time, but it is disgusting to think if we had taken this hospitals advice and just waited, our baby puppy would’ve been dead. Do not ever go here, it is not worth the risk.
Writing this in light of seeing reviews of people who had similar experiences to myself. I took my sick kitten here because she was throwing up a lot. I was told that I had to get her a $10,000 surgery, or else she was likely to die. The vet insinuated that because I didn't have that $10,000 to immediately drop on surgery for my cat, that I wasn't prepared to be a cat owner. I took her to another vet, where they x-rayed my kitten and told me everything was okay, and I just had to wait it out. Don't waste your time or money here.
Very friendly, very knowledgeable. They’re always very patient and happy to answer questions. They care about the animals, and understand how much they mean to us. Can’t say enough good things. Highly recommend.
This was our first visit to the clinic, and we’ll definitely be returning!
We recently switched vets after our longtime vet retired, and unfortunately, our other recent experience left us feeling disappointed (the front desk staff weren’t very warm or compassionate, and the vet felt impersonal and cold)
So we are deeply thankful to have found this clinic and Dr. Lobb. From the moment we called to when we checked out, the front desk team was exceptional — kind, helpful, and welcoming. Dr. Lobb made us feel completely at ease with his professional, thorough, and compassionate care. I left feeling reassured, supported, and genuinely grateful. Thank you for such a positive experience and taking such good care of us.

taija prentice
Nov 22, 2025
The worst experience i have ever had while taking my dog to the vet. My dog had been having some stomach issues that day and i booked him in there. They barely looked at him took one blurry X-RAY and looked me in my face and told me my dog was going to die if i don’t get him a 10,000$ surgery that day. They were not understanding when i told them i don’t have the funds for that today and made me sign a release form just in case he dies that night so i can’t sue them and sent me on my way. I booked him in with Vic West vet clinic they did a full xray and there was absolutely nothing inside of his stomach. TERRIBLE