Employee I spoke to over the phone completely misunderstood my point of calling about a mislabeled product and immediately accused me that I was begging for a refund. We are longtime customers but we will not be coming back and highly suggest other bird owners to avoid this store.
We've had a budgie for five years and we're convinced that Harrison's Bird Foods Adult Lifetime Super Fine is what's keeping our bird happy and healthy. We've been going to this location for all those years for food and toy supply, and they've always been helpful and dependable.
However, after buying the usual food bags, we brought it home and realized that the company had actually put in the wrong size food (Fine instead of Super Fine) which we've tried on my bird but has difficulty eating.
I called the store and told them what we found out and the man immediately interjected and said that since we already opened the bag that there wasn't any they could do, called my observation an assertion and said I should have been more careful picking out the product. I really just wanted to warn them just in case for other Harrison's customers but immediately got belittled and insulted. He eventually just said to call the CS number on the bag, and that was it.
I know they didn't make the product personally, and I'm aware that customers do a lot to try to get refunds, but this was unacceptable. No empathy, no further questions, no decency. I've been reading the comments and people commonly mention an older white employee having attitude issues (which we've seen in store) and I'm certain it was his voice on the phone.
Despite all the bad reviews, I'm sure they don't care. They never respond and the level of care in store and over the phone is still this brash and unapologetic. I'm sure it's because there's very little competition, considering just how much good quality avian goods they have in stock compared to other stores. But it's not worth getting questioned at the first sign of dissatisfaction as a customer. We will be finding alternatives to getting our bird supplies and we highly suggest others to do the same. They evidently will not improve any time soon.
When I first came into the store, I was expecting to buy a bird. To my disappointment they did not sell any and the person at the counter, Zach, told me they were only a supply store. I did walk around the store and to my surprise, they had a very wide assortment of food and toys. As I was about to leave, Zach told me places where I could adopt/buy a bird. He gave me recommendations about Greyhaven and other information on breeders. I was very thankful for his help and he told me I could always come back to buy toys and food (which I would totally do!) when I do end up getting a bird.
Great atmosphere, and even greater staff!
Much better prices on Nutriberries than on Amazon. Good prices on toys and sola balls. The staff have been easy to talk to and I've enjoyed talking about our birds together. They offer some discounted prices on food items that are near expiry, so be sure to ask about that if you're in need.
Great place for bird lovers, professional and friendly staff, lots of accessories and food like seeds, treats, supplements etc.
Prabhleen Pannu
Oct 30, 2025
don’t usually write comments, but here we go. I ordered bird food from this place and arranged for an Uber to pick it up, since I couldn’t leave my 9-month-old baby at home.
The man at the front — the one who’s usually there (I don’t know his name, old man with long hair)— literally yelled at me for sending someone to pick up my order, right in front of the Uber driver. He didn’t even let me finish my sentence before saying, “I’m giving the phone back to your husband,” even though the driver wasn’t my husband.
That’s their idea of customer service, I guess. He refused to hand over the food I already paid for, and this was first thing in the morning. I ended up paying the Uber driver for nothing.
I would really like the owners to contact me so I could tell them how their employee talked to someone that’s giving them business. And I’m sure I’m not the only one he disrespected.
Sharing a bad experience at the store. I was browsing around and saw Harrison super fine with a price tag of $20.99 so I decided to pick up a couple bags.
After I had paid, I thought the total seemed a bit higher than what it should have been, so I asked for the itemized receipt.
Note, that there isn't a screen or anything that will tell you what the item is being rung up as.
Turns out the 2 bags I had picked up were priced incorrectly, but the staff insisted that the price is $22.99.
The staff at the register went and got their coworker as they weren't sure what to do, and the coworker took 2 toonies out of his pocket and said that he'd give me the difference out of his own pocket - however his tone was rude and dismissive.
This exchange did not make me feel good, as all I wanted was to purchase the items at the prices marked on them.
If the price on the item is not correct or is going to be honored, then what's the point of pricing the item individually?
I will not return, as this practice of pricing items and not honoring them and the final sale policy is incredibly shady.
